How to Cancel Your Squarespace Subscription Without Losing Your Domain, Email or Google Listing

Quick answer: how to cancel a Squarespace subscription

Monthly and annual plans both run to the end of the paid period. The one exception is an annual plan canceled within 14 days of buying it: there you can take a refund and end the site at once. When the period ends, a "Website expired" page shows at every address still pointing to Squarespace. An address already pointing to your new site keeps showing that site.

Your domain, Google Workspace email, Acuity Scheduling and Email Campaigns are separate subscriptions. Each keeps running and renewing on its own date after the website plan ends, so none of them disappears by accident, and none of them stops billing by itself either.

Only closing the site? Go straight to the clicks, step by step. If a new site is taking over, the order matters more than the clicks. Theo's support team gives owners who are leaving Squarespace this order: build and check first, connect the domain, and only then cancel, keeping the domain and email. Google's own guide to changing hosts agrees: shut the old one down only "when you're confident that all users, including Googlebot, are receiving content correctly from the new infrastructure" (Google Search Central, "Changing your hosting", updated December 10, 2025, read October 18, 2026).

1. Save copies of what you want to keep. The list is under Save these before you cancel.
2. Build the new site and check it page by page while Squarespace keeps serving visitors.
3. Point your domain at the new site, and leave the email settings alone.
4. Check that your own address shows the new site, then cancel the Squarespace website plan and keep the domain and email subscriptions. The checker below the picture reads your address for you.

How to cancel your Squarespace website plan, step by step

These are Squarespace's steps as its help page "Cancel your website subscription" gave them on October 19, 2026 (updated October 15, 2026). Sign in to the account that owns the site and start inside the site you want to cancel. If a new site is taking over, run the checker above on your own address first, and save copies of what you want to keep (the list is below).

1. Open the site's Billing panel. In the site's main menu, click the gear icon at the bottom to open Settings, then click Billing. If you have more than one site, open the right one from your account dashboard first. If your menu looks different, press the / key and type Billing to jump there.
2. Under Subscriptions, click the website plan.
3. Click Cancel subscription.
4. On an annual plan within its 14-day refund window, choose Retain Access to keep the site until the paid year ends, or Get Refund Immediately to take the refund and take the site offline now. Click Continue. Outside the refund window there is no choice to make: the site stays up until the paid period ends.
5. Review the Cancellation details and click Continue.
6. Choose your reason from the menu and click Next.
7. Answer the short feedback form, or click Next to skip it.
8. If you have other subscriptions, a panel lists them. Click Continue; you can cancel those later.
9. Click Cancel subscription to confirm.

What stops, and what keeps billing, when you cancel

Nothing happens to the account itself. Squarespace bills every subscription on its own, so canceling the website plan cancels only the website plan. You can still sign in afterward to see invoices, contacts, order history and your domain, and to export what the site allows. Here is each piece, from Squarespace's help pages as they read on October 18, 2026.

Will Squarespace give you money back?

Only in one case. Squarespace refunds an annual website plan in full if you cancel within 14 days of buying it, less the cost of the free domain that came with it. Monthly plans, annual plans after 14 days and renewal payments get nothing back. Squarespace's advice for renewals is to cancel before the renewal date. It emails a reminder 15 days before an annual plan renews, and monthly plans renew with no reminder.

To ask for a refund, use Squarespace's refund request form. Squarespace says it aims to answer within two business days, and that refunds take 3 to 10 business days to reach your card. Gift cards need handling first: once the site is canceled, their balances cannot be refunded or moved.

Two kinds of plan are handled elsewhere. A Mobile Start plan bought in the Squarespace app is refunded through Apple, so that request goes to Apple (Website refund policy, updated May 21, 2026). A site bought through a third-party reseller is canceled with that reseller, not in Squarespace (Delete your account, updated August 18, 2026).

Inside the 14 days, an owner who is moving has a real choice. Get Refund Immediately takes the site offline at once, which leaves your address with no site unless the new one already answers on it. Retain Access keeps the site up but gives up the refund. If you just paid for a year and the 14 days have passed, there is no rush: the site runs until the year ends. Build and check the new one, point the domain, then cancel any time before the renewal date.

Got Squarespace's price increase email? What it means

Squarespace sends that email to sites on legacy plans, such as Personal, Business and Commerce, which it stopped selling in February 2026. Its help page says so directly: "If you received an email about your subscription price changing, the site listed in that email is on a legacy website plan."

The date in the email is not the day you pay. In Squarespace's words, "you'll pay the updated price on your next scheduled renewal date. You won't be charged on the 'effective date' listed in the email." (Legacy website billing plans, updated October 2, 2026, read October 18, 2026.) To find that renewal date, open the Billing panel, click Website (or Store) under Subscriptions and read the Payment due date. Your invoices show it too.

Two rules decide what happens next. First, the new price is already set for your next renewal date, as Squarespace's line above says, so renewing on the legacy plan means paying it. Second, once you change plan, cancel, or let the site expire and then reactivate it, you can never return to the legacy plan. Squarespace adds that on a legacy plan scheduled for a price increase, a change you make to the subscription cannot be undone (Legacy website billing plans, updated October 2, 2026, read October 19, 2026). What you still decide is whether to renew at all, and that has to happen before the renewal date.

Squarespace sends a second price email with the subject line "Update to Your Squarespace Domain Renewal Price". That one is about the domain, not the website plan: .com, .net, .org and .xyz addresses registered through Squarespace are moving to a higher renewal price. Extending the registration before the deadline in that email keeps your current rate until the extension ends (Manage automatic subscription renewals, updated October 7, 2026, read October 18, 2026).

Theo vs Squarespace puts Squarespace's current plans beside Theo's three plans, checked in October 2026.

If the email has you thinking about leaving, use the time before the renewal date to see the alternative first. Give Theo your Squarespace address and it rebuilds the site as a free first draft while Squarespace keeps serving visitors. On Starter, $69.99 a month and free for the first 30 days, Theo then does the search work every week: new pages for the searches your customers make, and fixes. The sitemap Theo submits on every plan when you connect Google lets Google find each new page. If the draft reads right, point the domain before the renewal date and cancel the Squarespace plan after that.

Save these before you cancel

Getting things out of a site is easiest while it is still live. You cannot export from a trial site, and an expired site may need reactivating first, if its content still exists at all. Work through this list before you cancel.

1. Your photos at full size. Download them yourself: images brought over from the export file can stay linked to Squarespace's servers and stop showing once you cancel.
2. The words on every page, copied into a document, plus a screenshot of each page so you remember how it looked.
3. A list of your page addresses. Open yourdomain.com/sitemap.xml in a browser and save it; it lists the old addresses that may need forwarding to their new pages.
4. The .xml export, from the Import & export content panel. Click Export, then the WordPress icon (the file comes out in that format whatever you do with it), and download it.
5. Your contacts and mailing list, from the Contacts panel and Email Campaigns.
6. Invoices and order history. You can still open them after canceling, but they are gone once the site is deleted.

Keep, point or let go of your domain, and keep your email working

A domain bought through Squarespace does not end with the website plan. It stays yours, keeps renewing on its own date and stays linked to the canceled site until you send it somewhere else. One older kind of domain needs a decision first: a free domain registered before March 5, 2015 comes up in the cancel flow itself, which asks you to let it expire or make it a paid domain. Make it paid to keep it. After that you have four choices, and for an owner who is moving, the first is the usual one.

What happens to your Google listing

Squarespace puts it plainly: "After your subscription ends, your site becomes private and search engines stop indexing your content. It can take several weeks for search engines to remove your inactive pages from search results." So the listing does not vanish the day you cancel, but it fades page by page if nothing replaces the site on that address.

Moving first keeps it. When the new site goes live on the same address before the old plan runs out, Google finds your pages where it expects them. Pages whose addresses change, say /our-services becoming /services, need a redirect: a forwarding rule that sends visitors and Google from the old address to the new one. Redesigning a website without losing SEO shows where each platform keeps that setting. Google says permanent redirects "don't cause a loss in PageRank", and that rankings may move around "while Google recrawls and reindexes your site" (Google Search Central, "How to move a site", updated August 20, 2026, read October 18, 2026). That movement is normal.

Once your domain points at the Theo site and you sign in with Google, Theo sets up Search Console and submits your sitemap, on every plan. On Starter and Pro, its SEO repair then redirects the old addresses that still get search traffic to their new pages, keeps reading Search Console and the site itself, and fixes what turns up: pages that do not load, sitemap and indexing issues. On any plan, you can ask Theo in chat to redirect an old address.

In the weeks after a switch, Search Console may email you that some pages are not being indexed, naming a reason such as Page with redirect. The addresses behind it are in the Page indexing report. On a site that just moved, that is good news: Google is crawling the site and finding the old addresses forwarding to the new ones. What Page with redirect means explains it, and what happens to rankings when you move your website walks through the whole pattern. If Google still shows the old Squarespace pages a while after the switch, why a website is not showing up on Google covers the checks.

Moving to a new site first, with Theo as the example

The answer that owner got is the safe order in practice: yes in the end, but not first. Nothing gets canceled until the new site is live on the domain. With Theo it runs like this:

1. Give Theo your Squarespace address while the site is still live. It reads the public pages and rebuilds them as a first draft, usually within minutes, with design options to pick from.
2. Check the draft against the old site and ask for changes in chat, in plain English. The old site stays up for visitors while you do.
3. Publish, then connect your domain. Only the website settings change, and the switch lands once they update, usually within a few hours.
4. Sign in with Google once. Theo sets up Search Console and submits your sitemap; on Starter and Pro, SEO repair then redirects the old addresses that still get search traffic to their new pages, and on any plan you can ask for a redirect in chat.
5. Run the checker above on your address. When the result says Theo, cancel the Squarespace website plan and keep the domain and any Google Workspace email.

Canceling vs deleting your Squarespace site or account

Canceling the website plan stops its next renewal. Your domain and other subscriptions keep billing on their own, and Squarespace keeps the site so you can reactivate it later. Deleting removes it for good. An owner who is moving only needs to cancel, and should keep the account at least until the domain is settled. Delete only when you are closing for good and have saved what you need.

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