Contact
Get help with your small-business website.
Ask about plans, bringing an existing website or store to Theo, or a problem with your current site. Use the support chat or email team@theo.site. Include your website and what happened so our team can help. For changes to your website, use Theo’s editing chat inside the app.
Talk to Theo Support
Open a support conversation with our team. If chat doesn’t load, email us directly.
Email team@theo.siteBefore you reach out
Get to the right next step faster.
Whether you are comparing plans, moving an existing site, or need help with something on your website, these answers explain where to start.
What should I include in my message?
Include your website address and a short note about what you were trying to do or what happened. That gives the team the context needed to help without an unnecessary back-and-forth.
Can Theo help me choose a website plan?
Yes. Open the support chat or email team@theo.site with a little about your business and what you need from your website. The team can help you understand which option fits.
Can I bring an existing website or store to Theo?
Yes. Contact the team before you begin and include the current website or store address. They can help you understand the best next step for your setup.
Where should I ask for a change to my website?
Use Theo’s editing chat inside the app for changes to your website. It is the fastest place to describe what you want changed and see it take shape.
What if the support chat does not load?
Email team@theo.site instead. Include your website address and the question or issue you need help with.