Support for small business websites

Website Support Services for Small Business

Theo hosts the site, makes the changes you ask for in a chat, and answers when you need a person. Starter, $69.99 a month and free for the first 30 days, is support plus the weekly work that gets the site found on Google; Basic, $29.99 a month, is the site, the hosting and edits by chat on their own.

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By Theo. Updated September 28, 2026.

Describe the change in plain English and Theo makes it
Managed hosting and HTTPS on every plan, nothing to update
Weekly pages and fixes on Starter and Pro, no credits used
No long-term contract, cancel anytime

From $69.99 a month on Starter, free for 30 days.
Rated 4.7 out of 5 on Trustpilot from 27 reviews
10,000+ sites built
Your first build is on Theo: see the site before you decide

Website support services are the help a site needs after launch: edits, fixes, new pages, hosting and someone to ask. At Theo, support is a chat: type the change in plain English and Theo makes it from your monthly chat credits. Basic is $29.99 a month for the site, managed hosting and 1,500 credits. Starter is $69.99 a month, free for the first 30 days, with 4,500 credits plus the weekly search work; Pro is $129.99 with 7,000 credits. Webstix, an agency, sells support in blocks at $80 an hour; OuterBox, an agency, puts typical maintenance budgets at $100 to $2,500 a month, as of September 2026. Billing and domain questions go to a person on the Theo team.

What support covers

What website support services include at Theo

Agencies sell website support as a list of chores: software updates, speed, code fixes, content, SEO, design consistency, link fixes and analytics. On a Theo site the software updates have nothing to do, and the rest run from a chat message or, on Starter and Pro, from the weekly work. Here is how each one works on Theo.

Website updates and edits

Most support requests are small: new hours, a price, a new hire on the team page, a seasonal offer, a service you stopped doing. Type it in the chat the way you would tell an employee: "Change Saturday hours to 9 to 2," "Add the new hire to the team page with this photo," "Move the fifth section above section two." Drag the photo into the chat. Theo makes the change, shows it in the preview, and you publish when it reads right. A small edit uses a little of the month's credits; Basic has 1,500, Starter 4,500 and Pro 7,000, and top-ups roll over.

Fixes and troubleshooting

A form that stops sending, a link that goes nowhere, a page that looks wrong on a phone, a photo that loads slowly: describe what you see and where, and Theo finds it and fixes it in the chat. There is no ticket to file and nothing technical to name; "the button on the pricing page does nothing" is enough. On Starter and Pro, Theo also goes through the site every week for technical SEO issues and page speed and lines up the fixes in the Growth tab for you to publish, using no credits, so many problems are caught before you notice them.

Hosting, security and software updates

On WordPress, support means keeping the core, the theme and a dozen plugins patched, then untangling whatever an update changed. A Theo site is a static website served over HTTPS on Theo's managed hosting, included on every plan, so there is no software to update, no plugin to renew and no hosting login to lose. You own the site and everything on it, you can copy the site and images at any time, and on Pro you can read and copy the site code through GitHub.

Speed and design consistency

When you ask for a new section or page in the chat, Theo builds it inside the site you already have, with the same header, colors and type, so the site keeps looking like one site as it grows. If the look itself needs to change, that is a bigger request: a redesign uses the most credits, and Pro has the most room for it. On Starter and Pro, page speed is part of the weekly work, and the ongoing growth work refines copy, calls to action, layout and page flow over time, so the pages that bring in customers keep getting better at it.

New pages, posts and search work

Content is where most support contracts stop and where Starter and Pro keep going. Theo researches the keywords and competitors for the business, then builds service pages, blog posts and landing pages every week, keeps titles, descriptions and internal links in order, submits new and changed pages to Google through Search Console, and works toward citations in AI search tools including ChatGPT and Google AI Overviews. None of it uses credits, and each new page waits in the Growth tab for your review until you publish it or turn auto-publish on. A page you ask for yourself in the chat, say a page for a service you just added, comes from credits instead. Pro drafts more pages and posts each week than Starter.

Analytics, reports and a person when you need one

On Starter and Pro, the weekly report and the Growth tab show what was published, what was fixed and how the site is doing, so you never have to ask what the plan did this month. Analytics and Search Console are your own Google accounts connected to the site. For anything the chat cannot settle, a person on the Theo team answers: billing, a domain that will not connect, a store connection, a question about which plan fits. Write through Contact Us or team@theo.site.

Who this is for

Who website support and maintenance services are for

Website support is for you if you have a site and do not want to be its webmaster. The business changes every month: hours, prices, a new hire, a seasonal offer, a service you stopped doing, a form that stopped sending. Support makes those changes and fixes; maintenance keeps the site running; management adds the pages and search work that bring in customers. In Theo's audit of 5,974 small business websites, 48 percent of the 4,027 sites with search data got an estimated zero visitors a month from Google search (the full report), so the search work matters as much as the edits. Theo covers all three on Starter and Pro, through a chat rather than an editor.

Before you sign

Questions to ask any website support provider

Whether you pick Theo, an agency or a freelancer, the monthly price only means something once you know what a request is, who owns what if you leave and what a busy month costs. Put these three questions to every option you compare.

What counts as a routine request, and what is a separate project?

Ask for examples: new hours, a staff photo, a new service page, a form fix. Many contracts say updates are included and then bill each edit against a block of hours. On Theo every one of those comes from your monthly chat credits, and the only difference between them is how many credits they use: a small edit a little, a new page more, a redesign the most.

Who owns the hosting, domain and analytics if I leave?

Ask where the site lives, whose name the domain is in and who holds the Analytics login. On Theo you own the site and its content, the domain you connect stays at your registrar, and Analytics and Search Console are your own Google accounts connected to the site. If you leave, you can copy the site and images to move elsewhere, and Pro can copy the code from GitHub.

What does a busy month cost?

Ask what happens when you need more than the plan covers; many retainers bill the overage by the hour. On Theo the paid extras are top-up chat credits, a domain name if you buy one through Theo, and the optional backlink packages in the Boost checklist. Credits you top up stay on the account until you use them, and the weekly growth work on Starter and Pro never touches credits, busy month or not.

Included

What Theo handles

Edits by chat

Every plan. Hours, prices, team, photos, offers, whole sections: describe the change in plain English and Theo makes it from your credits. Basic includes 1,500 chat credits a month, Starter 4,500, Pro 7,000; top-up credits roll over and never expire.

Managed hosting and HTTPS

Every plan. Theo hosts the site as a static website served over HTTPS. Nothing to install, update or renew, and no hosting bill from anyone else.

Domain connection

Every plan. Connect the domain you already own, with step-by-step instructions for the root and www addresses, or buy one inside Theo. Your old site stays up until the domain moves.

Store and tool connections

Every plan. A Shopify or Wix store connects directly: products, prices and stock appear on the site with a cart, checkout stays on the store, and after a change in the store you click Refresh my products. Etsy, WooCommerce, Square Online, Big Cartel, Gumroad, Payhip and PayPal sellers keep their checkout. Booking and reservation tools such as Calendly, Jobber, Housecall Pro and OpenTable are linked, not run by Theo.

Weekly fixes, pages and posts

Starter and Pro. Technical SEO fixes, page-speed work, keyword and competitor research, and new pages and posts every week, using no credits. Pro adds more pages and posts and more room for bigger changes.

Reports, listings and site code

The Growth tab and a weekly report show Starter and Pro owners what was built and fixed. Theo's Boost checklist walks owners through the listings that matter: Google Business Profile, Facebook, Apple Business Connect, Bing Places, Yelp and more. Meta and TikTok pixels can be set on the site, and Pro can read and copy the site code through GitHub.

Process

How it happens

See the site free before you decide

If you already have a site, run the free audit: it reads traffic, rankings and search health and lists specific fixes, with no login. Then give Theo the URL and it builds a preview that matches the look, or describe the business and start from nothing. The first preview is usually ready in minutes, and you see it before you pay anything.

Refine by chat and publish

Change anything in the preview by typing what you want: swap the hero photo, rewrite the about page, add a services section. The preview is your working copy at a temporary address; your visitors keep seeing the current site until you point the domain at the new one. When it reads right, publish.

Connect your domain and Google

Follow the instructions to point the domain at the new site, root and www, turn off forwarding and parking at the registrar, and leave the email records alone so mail keeps arriving. Once the registrar's records update, usually a few hours later, the domain points at the new site; until then visitors keep landing on the old one. Then connect Analytics and Search Console; on Starter and Pro Theo's Growth Engine, the ongoing search work, switches on once both are in place.

Ask for changes whenever the business changes

From then on, support is the chat. New hours, a new service, a photo, a whole new page: type it, Theo makes it, and you publish. Starter is free for the first 30 days and billing is monthly with no long-term commitment. If you cancel, the confirmation shows the date the subscription ends, and you can copy the site and images to move elsewhere.

Pricing

What it costs, in full

The ongoing search work is part of Starter and Pro. Basic is the site and hosting on its own. Starter is free for the first 30 days.

Plan	Per month	Ongoing search work	Chat credits	Best for
Basic	$29.99	Not included	1,500 a month	Owners who just want their site live and easy to update.
StarterFree for 30 days	$69.99	Included, uses no credits	4,500 a month	Owners who want the site handled without heavy publishing volume.
Pro	$129.99	Included, uses no credits	7,000 a month	Owners who want more capacity, more publishing, and more room to experiment.

No contract, cancel anytime, and you own the site and its content. Top-up credits roll over and never expire. Full pricing and what credits are.

Reviews

What customers say

Rated 4.7 out of 5 on Trustpilot from 27 reviews.

Theo is the best in the game. I was originally forking over hundreds of dollars for a website hosting service only to be on the third page of Google search, but with Theo, I have a gorgeous site constantly optimizing SEO and actually getting me conversions. Truly life changing stuff, couldn’t be more grateful

Greg on Trustpilot

Theo is a fantastic platform, not only from a build and usability standpoint, but in terms of real, measurable performance. The platform is intuitive, well thought out, and easy to work with. More importantly, we saw significant lifts in a remarkably short period of time, and the analytics gave us a clear view into what was driving it. It has been genuinely impressive to see how quickly Theo makes an impact.

Tom Drymalski on Trustpilot

This tool is amazing! Truly the best bespoke AI tool that I've come across in the past year. The website design capabilities are tremendous, and even though I've only experienced 2 months of how Theo can support with SEO, the increases in traction we saw were significant. I've been telling everyone I know who could benefit from Theo to start using it today.

Josh Buoy on Trustpilot

Compare

Theo against the alternatives

	Theo	Typical agency	DIY builder
Monthly cost	$69.99 (Starter, free for 30 days) or $129.99 (Pro); site, hosting and edits by chat alone is $29.99 (Basic)	Webstix: blocks of hours at $80 an hour; OuterBox: typical budgets of $100 to $2,500 a month, as of September 2026	A builder subscription plus your own time
Requesting a change	Type it in the chat, in plain English, any time; Theo makes it from your credits	A form or ticket, worked in a queue by a developer billed by the hour	You make it yourself
Turnaround	Made in the chat as you ask; live the moment you publish	Set by the contract and the queue	As long as it takes you
Hosting and security	Included; static site over HTTPS	Often billed separately or resold	Included
Software updates	None needed; no CMS, theme or plugins	Done inside the retainer	Handled by the platform
New pages and SEO work	Weekly on Starter and Pro, no credits used	A separate content or SEO retainer	Your job
Contract	Monthly, cancel anytime; Starter free for the first 30 days	Retainer or prepaid blocks of hours	Monthly or annual
Ownership	You own the site and content; Pro can copy the code from GitHub	Varies by contract	Content is yours; the site stays on the platform

FAQ

Questions buyers ask

How much do website support services cost?

Support by chat is on every Theo plan: $29.99 a month on Basic, $69.99 on Starter, free for the first 30 days, and $129.99 on Pro; the plans differ in monthly credits and in whether the weekly search work is included, and the full table is on the pricing page. A worked month on Starter: an hours change, two photo swaps and a rewritten paragraph use a little of the 4,500 credits, a new service page uses more, and the week's pages, posts and fixes cost nothing extra. For scale, Webstix's rate of $80 an hour, as of September 2026, means two hours of agency time cost more than two months of Starter.

How long does it take to get started?

The first preview is usually ready in minutes, and you see it before you pay anything; you refine it by chat and publish when you are happy with it. Edits by chat work from the first day. Your domain connects once the registrar's records update, and the weekly work on Starter and Pro starts after the domain is connected and Analytics and Search Console are linked.

Who owns the website?

You do: the site, the pages, the photos and the words on them. Theo hosts it and makes the changes, and nothing about that changes who owns it. On Pro you can read and copy the site code through GitHub, and on any plan you can copy the site and images if you decide to move.

Can I cancel?

Yes, whenever you like, with no long-term commitment. The cancellation confirmation shows the date your subscription ends, and the plan keeps working until then. Before that date you can copy the site and images to take elsewhere.

Is website support the same as website maintenance or website management?

The three words overlap and every vendor draws the lines differently. Maintenance is upkeep: hosting, security, backups and software updates. Support is the help you get when something needs changing or stops working, and management adds the content and search work that bring in customers. On a Theo site the upkeep has nothing to update, support is the chat on every plan, and Starter and Pro include the management work; website maintenance services covers the upkeep side in detail.

What counts as a support request, and what does it cost in credits?

Anything you would ask a web person to do: change hours, swap a photo, add a team member, rewrite a paragraph, add a page, take an offer down, fix a form. A small edit uses a few of your monthly credits, a new page uses more, and a full redesign is the biggest request you can make in the chat. The weekly growth work on Starter and Pro never uses credits, and if a busy month runs you out, a top-up covers the rest and does not expire.

How quickly are changes made, and is there a turnaround time?

There is no queue: you type the change in the chat and Theo makes it in the same conversation, then you publish it, so the change is live when you say it is. A bigger request, a new page or a redesign, takes more credits and a little more back and forth in the chat. SetMySite, which sells website changes by subscription, promises a one business day turnaround, as of September 2026; on Theo there is no window to wait for.

Can Theo support a site I already have on WordPress, Wix or Squarespace?

Theo supports the sites it hosts, so the first step is a rebuild: give Theo the current URL and it builds a preview that matches the look, and nothing goes live until you publish it. Old addresses that still get search traffic or carry links are redirected to the matching new pages once Search Console is connected, whichever plan you choose; on Starter and Pro the search work then submits the new pages to Google through it. A Shopify or Wix store connects directly, and sellers on Etsy, WooCommerce, Square Online, Big Cartel, Gumroad, Payhip and PayPal keep their checkout; moving from Wix and Theo against WordPress cover the details for those two.