What pages does a nonprofit website need?
At least a home page that says who you serve and where, a page for each program, a Get help page if people come to you for help, Donate, Volunteer, Events, About with the board and staff, a Financials page with your Form 990s, and Contact with hours and directions. Add a privacy page whenever the site has a form or analytics, and pages in the languages your community speaks. The list above says what goes on each page and who reads it.
What makes a good nonprofit website?
It answers its three visitors quickly on a phone. The person who needs help finds the hours, who qualifies and a number that dials. The donor finds what a gift does and a Donate button that works. The funder finds the board, the staff and the financials. The photos, the colors and the story all serve those three. A good one is also current: no past events, no former director on the staff page, and this season's hours on top.
Do we need 501(c)(3) status before we build a website?
No. Many organizations build the site while the application is pending. Until the IRS confirms your status, say plainly where it stands and do not describe gifts as tax-deductible. A project with a fiscal sponsor can say so on the Donate page and send gifts through the sponsor's giving page. Once the determination letter arrives, adding the tax-deductible line and the EIN is one sentence in chat. This is general guidance, not tax advice.
Should we post our Form 990 on the website?
Posting it is the simplest way to meet a duty you already have. Your exemption application and three years of annual returns must be open to public inspection, and the IRS lets an organization that has made a return widely available, such as by posting it online, point requesters there instead of sending copies; in-person inspection still applies. Post the public copy, which leaves out donors' names and addresses, on a Financials page one tap from About. Theo can add the page and the links, and the filing itself stays with your accountant. Checked against the IRS public disclosure pages in October 2026; not legal or tax advice.
Does a nonprofit website need a privacy policy?
If it takes volunteer or newsletter sign-ups, intake requests or any other personal details, or uses analytics, yes: a short page that says what is collected, why and who sees it. The Google Analytics terms require a site that uses it to have a privacy policy that discloses it. When Theo builds a site that collects personal details, it adds privacy and terms pages written from your organization's real details and links them in the footer, plus a cookie policy where analytics is installed, and it leaves anything it cannot confirm as a labeled placeholder for you to fill in. Every site above has privacy and terms pages. This is general guidance, not legal advice.
Does a nonprofit website have to be accessible?
An organization that receives federal money has accessibility duties under Section 504 of the Rehabilitation Act, and other federal and state rules can apply, so check the current ones that cover you; no website build can certify compliance. In practice the work is readable type, strong contrast, alt text on photos, real headings and forms that work with a keyboard. Theo writes the pages as text with headings in order, and the rest are changes you ask for in chat.
Can we use the Google Ad Grant with a Theo site?
The grant and the site are separate. Google runs the program and decides who qualifies, and the website has to meet its website policy: a domain the nonprofit owns, the whole site over HTTPS, substantial original content about the mission and programs, working links and a secure page for giving. A Theo site is on your own domain, served over HTTPS, with a page per program. Applying and running the ads stay in Google's program, which Theo does not manage, and nobody can promise approval. Checked against Google's website policy in October 2026.
Does a nonprofit need a .org domain?
No. A .org is common and donors recognize it, but a .com or another ending works the same way for visitors and for search. Keep the address people already know, since changing it breaks old links and printed materials. If you have none, you can buy one inside Theo; it is registered to your organization, not to Theo, so it stays yours if you ever leave. Whatever the ending, keep it in the organization's name.
Can we run a year-end or Giving Tuesday campaign on the site?
Yes. Giving Tuesday is December 1, 2026, and year-end gifts keep arriving through December 31, so put the campaign page up by mid-November. Ask in chat for a page with the goal in your words, what a gift pays for and the Donate link to your tool, and Theo builds it; then ask for a link to it from the home page. Meta and TikTok pixels can be set on the site so the ads you run for the campaign can be measured. When the campaign ends, one line in chat turns the page into a thank-you.
Can volunteers sign up and can we list events?
Yes, through links to the tools you already use. The volunteer page links to your sign-up form, and each event page links to Eventbrite or your ticketing tool. The sign-up and the ticket sale complete there.
How do we choose a nonprofit website builder?
Ask every option the same questions, Theo included. Who builds the pages, and who changes them after launch? Is the site on our own domain, served over HTTPS? What does it cost each month, all in, and is there a setup fee or a contract? Can more than one person edit, and what happens when one of them leaves? Can the board cancel in any month, and do we keep our words and photos? Where do gifts and donor records live? The answers show who will really be doing the work a year from now.
Can the site be in English and Spanish?
Yes, as pages you ask for. Theo has no switch that translates a whole site by itself. Ask in chat for Spanish versions of the pages your community needs most, such as Get help, the hours and Contact, and for a link to them in the menu. Each new page uses chat credits like any other change. Have a fluent speaker read the pages before you publish, and when the hours change, ask for both versions in the same message.
The volunteer who built our site has left. What now?
Begin with the domain. Find out whose name and email it is registered under, and if it belongs to the volunteer, move it to the organization. Theo can start from the old site: give it the address, and it reads the public pages and rebuilds them as a starting draft, keeping the look or freshening it, while the old site stays up. Correct what is out of date in chat, publish, point the domain at the new site, and invite two people to edit, so the next change of hands is an email invitation.
How do we handle photos of the people we serve?
Ask first. Get permission from anyone you serve before their photo goes up, never put a name beside a face, and get a parent's written permission for any child. A great deal of the story needs no one's face: volunteers at work, stocked shelves, the room where a group meets, an adoptable cat in a sunny window. Real photos of your work still beat stock images, because donors and neighbors can tell the difference.
Is there a nonprofit discount?
No. Nonprofits pay the same published prices as everyone else: $29.99 a month on Basic, $69.99 on Starter with the first 30 days free, and $129.99 on Pro. There is no contract and no annual commitment, so a small nonprofit pays month to month and can stop when its budget changes.
Should a nonprofit have a Google Business Profile?
Yes, if people visit you or you serve a defined area. A profile is how a food pantry shows up for "food pantry near me" and how a thrift store shows its hours. It is one of the listings in Theo's Boost checklist. On a Starter or Pro plan, the checklist walks you through it so the address and hours there match the site.