Support for small business websites

Website Support Services for Small Business

Support from Theo means someone keeps your website updated: tell Theo in a chat what changed and Theo makes the change, and a person on the team answers what the chat cannot. Starter ($69.99 a month, free for the first 30 days) adds the weekly work to get the site found on Google, and Basic ($29.99 a month) is the site, hosting and chat edits on their own.

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By Theo. Updated October 15, 2026.

Tell Theo what changed in plain English, and Theo makes the change
Managed hosting and HTTPS on every plan, nothing to update
Pages and fixes drafted weekly on Starter and Pro, no credits used
No long-term contract, cancel anytime

From $69.99 a month on Starter, free for 30 days.
Rated 4.7 out of 5 on Trustpilot from 37 reviews
10,000+ sites built
Your first build is on Theo: see the site before you decide

Website support services are the help a site needs after launch: someone to keep it updated, fix what breaks, add pages and answer questions. At Theo, support is a chat. Type the change in plain English, such as "We now close at 6 on Fridays", and Theo makes it. Each change draws on your monthly chat credits, a little for a small edit and more for a new page. Basic is $29.99 a month for the site, managed hosting and 1,500 credits. Starter is $69.99 a month, free for the first 30 days, with 4,500 credits plus the weekly search work. Pro is $129.99 a month with 7,000 credits. As of October 2026, Webstix, an agency, sells support in 30-minute blocks at $80, and OuterBox, another agency, puts typical maintenance budgets at $100 to $2,500 a month. Billing and domain questions go to a person on the Theo team.

What support covers

What website support services include at Theo

Agencies sell website support as a list of chores: software updates, speed, code fixes, content, SEO, design consistency, link fixes and analytics. A Theo site needs no software updates, and the rest run from a chat message or, on Starter and Pro, from the weekly work.

Website update services: new hours, prices, staff and offers

Tell Theo the change the way you would tell an employee.

Most support requests are small: new hours, a price, a new hire on the team page, a seasonal offer, a service you stopped doing.

Type "Change Saturday hours to 9 to 2" or "Move the fifth section above section two" in the chat. For a new hire, write "Add the new hire to the team page with this photo" and drag the photo into the chat.

Theo makes the change and shows it in the preview, and you publish when it reads right. A small edit uses only a little of the month's credits, and top-ups roll over.

Fixes and troubleshooting

Describe what you see; there is no ticket and nothing technical to name.

When a form stops sending, a link goes nowhere, a page looks wrong on a phone or a photo loads slowly, say what you see and where. "The button on the pricing page does nothing" is enough. Theo finds the problem and fixes it in the chat.

On Starter and Pro, Theo also checks the site every week for technical SEO issues and page speed, so many problems can be caught before you notice them. The fixes use no credits and wait for you to publish them in the Growth tab, which lists each page drafted and fix made.

Hosting, security and software updates

Nothing to patch on a Theo site.

On a WordPress site, support means patching WordPress itself, the theme and every plugin, then untangling whatever an update changed.

A Theo site is a static website served over HTTPS on Theo's managed hosting, which every plan includes. There is no software to update, no plugin to renew and no hosting login to lose. The pages, words and photos stay yours even though Theo hosts the site.

Speed and design consistency

New sections match the rest of the site.

When you ask for a new section or page in the chat, Theo builds it with the same header, colors and type as the rest of the site. As the site grows, it still looks like one site.

If the look itself needs to change, that is a bigger request: a redesign uses the most credits, and Pro has the most room for it.

On Starter and Pro, page speed is part of the weekly work. Over time, the growth work on those plans also refines copy, calls to action, layout and page flow.

New pages, posts and search work

Where most support contracts stop, Starter and Pro keep going.

Theo researches the keywords and competitors for the business, then drafts service pages, blog posts and landing pages every week. Titles, descriptions and internal links are kept in order. On every plan, connecting Google also submits your sitemap. Theo works toward citations in AI search tools as well, including ChatGPT and Google AI Overviews.

None of it uses credits, and each new page waits in the Growth tab for your review until you publish it or turn auto-publish on. A page you ask for yourself in the chat, such as one for a service you just added, uses credits instead.

Pro drafts more pages and posts each week than Starter.

Analytics, reports and a person when you need one

The work is listed every week, and a person answers the rest.

On Starter and Pro, the Growth tab shows each page drafted and fix made, and the weekly report, sent by email, counts the new posts, updates and landing pages. Visits and Google clicks sit in the Analytics tab. You never have to ask what the plan did this month.

You sign in with Google once, and Theo sets up Analytics and Search Console in your own Google account.

A person on the Theo team answers whatever the chat cannot settle, such as billing, a domain that will not connect, a store connection or which plan fits. Write through Contact Us or team@theo.site.

Who this is for

Who website support and maintenance services are for

Website support is for you if you have a site and want someone to keep it updated, without becoming its webmaster. The business changes every month: new hours and prices, a new hire, a seasonal offer, a service you dropped. Now and then a form stops sending, too. Support makes those changes and fixes. Maintenance keeps the site running, and agencies often sell it as website care plans. Website management adds the pages and search work meant to bring in customers. In Theo's audit of 6,861 small business websites, 47 percent of the 4,633 sites with search data got an estimated zero visitors a month from Google search (the full report), so the search work matters as much as the edits. Theo covers all three on Starter and Pro, through a chat rather than an editor.

Before you sign

Questions to ask any website support provider

A monthly price only means something once you know what counts as a request, who owns what if you leave and what a busy month costs. Put these three questions to Theo and to every agency or freelancer you compare.

What counts as a routine request, and what is a separate project?

Ask for examples: new hours, a staff photo, a new service page, a form fix. Many contracts say updates are included and then bill each edit against a block of hours. On Theo, every one of those comes from your monthly chat credits. The only difference is how many credits each one uses: a small edit a little, a new page more, a redesign the most.

Who owns the hosting, domain and analytics if I leave?

Ask where the site lives, whose name the domain is in and who holds the Analytics login. On Theo you own the pages, words and photos. The domain you connect stays at your registrar, and a domain bought inside Theo is registered in your name and stays yours if you leave. Analytics and Search Console live in your own Google account. If you leave, save your text and images first, and on Pro you can also copy the code from GitHub.

What does a busy month cost?

Ask what happens when you need more than the plan covers. Many retainers bill the overage by the hour. On Theo the paid extras are top-up chat credits, a domain name if you buy one through Theo and, for Starter and Pro owners, the optional paid directory submission packages in the Boost checklist. Credits you top up stay on the account until you use them, and the weekly growth work on Starter and Pro never touches credits, busy month or not.

Included

What Theo handles

Edits by chat

Every plan. Hours, prices, team, photos, offers, whole sections: describe the change and Theo makes it from your credits. Basic includes 1,500 chat credits a month, Starter 4,500 and Pro 7,000. Top-up credits roll over and never expire.

Managed hosting and HTTPS

Every plan. Theo hosts the site as a static website served over HTTPS. Nothing to install, update or renew, and no hosting bill from anyone else.

Domain connection

Every plan. Connect the domain you already own, with step-by-step instructions for the root and www addresses, or buy one inside Theo. Your old site stays up until the domain moves.

Store and tool connections

Every plan. A Shopify or Wix store connects directly. Products, prices and stock appear on the site with a cart, and checkout stays on the store. When you change something in the store, a click on "Refresh my products" updates the site. Etsy, Big Cartel, Gumroad, Payhip and PayPal sellers keep their checkout. Booking and reservation tools such as Calendly, Jobber, Housecall Pro and OpenTable are linked, not run by Theo.

Weekly fixes, pages and posts

Starter and Pro. Technical SEO fixes, page-speed work, keyword and competitor research, and new pages and posts drafted every week for your review, using no credits. Pro adds more pages and posts and more room for bigger changes.

Reports, listings and site code

The Growth tab shows Starter and Pro owners what was drafted and fixed, and a weekly report by email counts the new pages, posts and updates. Those plans also include the Boost checklist, which walks owners through the listings that matter: Google Business Profile, Facebook, Apple Business Connect, Bing Places, Yelp and more. Meta and TikTok pixels can be set on the site. Pro owners can also read and copy the site code through GitHub.

Process

How it happens

See the site free before you decide

If you already have a site, run the free audit. It reads traffic, rankings and search health, lists specific fixes and needs no login. Then give Theo the URL and it builds a preview that matches the look, or describe the business and start from nothing. The first preview is usually ready in minutes, and you see it before you pay anything.

Refine by chat and publish

Change anything in the preview by typing what you want: swap the main photo, rewrite the about page, add a services section. The preview is your working copy inside Theo, and visitors keep seeing your current site. When it reads right, publish. The new site then runs on a temporary address until you point your domain at it.

Connect your domain and Google

Follow the instructions to point the domain at the new site, both with and without the www. At the registrar, turn off forwarding and parking, and leave the email records alone so mail keeps arriving. Once the registrar's records update, usually within a few hours, the domain points at the new site, and the old one stays live until then. After that, one Google sign-in lets Theo set up Analytics and Search Console for you. With both in place, the weekly search work on Starter and Pro, which Theo calls the Growth Engine, switches on.

Ask for changes whenever the business changes

From then on, support is the chat. New hours, a new service, a photo, a whole new page: type it, Theo makes it, and you publish. Billing is monthly, with no long-term commitment. If you cancel, the site stays up until the paid period ends, and the confirmation shows that date. Save your text and images before then if you plan to move.

Pricing

What it costs, in full

The ongoing search work is part of Starter and Pro. Basic is the site and hosting on its own. Starter is free for the first 30 days.

Plan	Per month	Ongoing search work	Chat credits	Best for
Basic	$29.99	Not included	1,500 a month	Owners who just want their site live and easy to update.
StarterFree for 30 days	$69.99	Included, uses no credits	4,500 a month	Owners who want the site handled without heavy publishing volume.
Pro	$129.99	Included, uses no credits	7,000 a month	Owners who want more capacity, more publishing, and more room to experiment.

No contract, cancel anytime, and you own the site and its content. The pricing page lists what each plan includes and how chat credits work.

Reviews

What customers say

Rated 4.7 out of 5 on Trustpilot from 37 reviews.

Theo is the best in the game. I was originally forking over hundreds of dollars for a website hosting service only to be on the third page of Google search, but with Theo, I have a gorgeous site constantly optimizing SEO and actually getting me conversions. Truly life changing stuff, couldn’t be more grateful

Greg on Trustpilot

Theo is a fantastic platform, not only from a build and usability standpoint, but in terms of real, measurable performance. The platform is intuitive, well thought out, and easy to work with. More importantly, we saw significant lifts in a remarkably short period of time, and the analytics gave us a clear view into what was driving it. It has been genuinely impressive to see how quickly Theo makes an impact.

Tom Drymalski on Trustpilot

This tool is amazing! Truly the best bespoke AI tool that I've come across in the past year. The website design capabilities are tremendous, and even though I've only experienced 2 months of how Theo can support with SEO, the increases in traction we saw were significant. I've been telling everyone I know who could benefit from Theo to start using it today.

Josh Buoy on Trustpilot

Compare

Theo against the alternatives

	Theo	Typical agency	DIY builder, web guy or your nephew
Monthly cost	$69.99 (Starter, free for 30 days) or $129.99 (Pro), with the site, hosting and chat edits alone at $29.99 (Basic)	Webstix: 30-minute blocks at $80; OuterBox: typical budgets of $100 to $2,500 a month, as of October 2026	A builder plan, his hourly rate, or the occasional lunch, plus your own time
Requesting a change	Type it in the chat any time, and Theo makes it from your credits	A form or ticket, worked in a queue by a developer billed by the hour	You do it yourself, or send him a text
Turnaround	Made in the chat as you ask, and live the moment you publish	Set by the contract and the queue	Whenever you get to it, or whenever he's free
Hosting and security	Included, as a static site over HTTPS	Varies: a separate bill, or resold inside the fee	The builder's servers, or his favorite host; security is whatever's switched on
Software updates	None needed: no website software, theme or plugins	Usually part of the retainer	The builder's job, or one more thing he keeps up for you
New pages and SEO work	Drafted weekly on Starter and Pro, no credits used	Usually a separate content or SEO retainer	Usually your job, unless he does SEO on the side
Contract	Monthly, cancel anytime, with Starter free for the first 30 days	Retainer or prepaid blocks of hours	Monthly, annual, per job, or no contract at all with family
Ownership	You own the pages, words and photos, and on Pro you can copy the code from GitHub	Varies by contract	Content is yours; the site sits wherever he or the builder hosts it

FAQ

Questions buyers ask

How much do website support services cost?

Support by chat is on every Theo plan: Basic is $29.99 a month, Starter is $69.99 a month and free for the first 30 days, and Pro is $129.99 a month. The plans differ in monthly credits and in whether the weekly search work is included, and the pricing page has the full table. For example, on Starter an hours change, two photo swaps and a rewritten paragraph use a little of the 4,500 credits, and a new service page uses more. That plan's weekly pages, posts and fixes cost nothing extra. For scale, one 30-minute block of agency time at Webstix, $80 as of October 2026, costs more than a month of Starter.

How long does it take to get started?

Minutes for the first preview, which you see before paying anything. You refine it by chat and publish when you are happy with it. Edits by chat work from the first day. Your domain connects once the registrar's records update, which usually takes a few hours. The weekly work on Starter and Pro starts once the domain, Analytics and Search Console are all connected.

Who owns the website?

You do: the pages, the photos and the words on them. Theo hosts the site and makes the edits, and that does not change who owns them. On Pro you also get read-only access to the site code through GitHub, which you can copy. On any plan you can save your text and images if you decide to move.

Can I cancel?

Yes, whenever you like, with no long-term commitment. The cancellation confirmation shows the date your subscription ends, and the site and plan keep working until then. Before that date, save the text and images you want to take elsewhere.

Is website support the same as website maintenance or website management?

The three words overlap and every vendor draws the lines differently. Maintenance is upkeep: hosting, security, backups and software updates. Support is the help you get when something needs changing or stops working, and management adds the content and search work aimed at winning new customers. On a Theo site there are no software updates to schedule, support is the chat on every plan, and Starter and Pro include the management work. The website maintenance services page covers the upkeep side in detail.

What counts as a support request, and what does it cost in credits?

Anything you would ask a web person to do: change hours, swap a photo, add a team member, rewrite a paragraph, add a page, take an offer down, fix a form. A small edit uses a few of your monthly credits, a new page uses more, and a full redesign is the biggest request you can make in the chat. The weekly growth work on Starter and Pro never uses credits. If a busy month runs you out, a top-up covers the rest and does not expire.

How quickly are changes made, and is there a turnaround time?

There is no queue. You type the change in the chat, Theo makes it in the same conversation, and it goes live when you publish it. A bigger request, such as a new page or a redesign, takes more credits and a little more back and forth in the chat. As of October 2026, SetMySite, which sells website changes by subscription, gives its average turnaround as one business day or less. On Theo there is no window to wait for.

Can Theo support a site I already have on WordPress, Wix or Squarespace?

Theo supports the sites it hosts, so the first step is a rebuild. Give Theo the current URL and it builds a preview that matches the look, and nothing goes live until you publish it. On every plan, connecting Search Console submits your sitemap so Google finds every new page the rebuild created. On Starter and Pro, the search work then redirects old addresses that still get search traffic to the matching new pages, and on Basic you ask for each redirect in chat. A Shopify or Wix store connects directly, and sellers on Etsy, Big Cartel, Gumroad, Payhip and PayPal keep their checkout. A WooCommerce, Squarespace Commerce or Square Online store is best moved to Shopify, which Theo recommends and connects to directly. The second choice leaves the store on its current platform but moves it to shop.yourdomain.com, so the Theo site can take your main domain. If that is too hard, the existing site and store can stay put while a separate Theo site runs on a subdomain such as blog.yourdomain.com. For Wix and WordPress, the pages on moving from Wix and Theo against WordPress go into more detail.